FAQ
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Order - Payment - Delivery
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Return - Exchange
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Item - Size Chart - Availability
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Stores - Jobs at MOSER Trachten
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Suppliers - Dealers - Associations
Order - Payment - Delivery
You can easily order in our online shop (www.trachten.de). Put your desired items in your shopping cart and click "proceed to checkout". Thereafter, let us know your name and address, and choose a payment as well as shipping method. Before clicking "complete payment", please check all details. You can also leave an order comment or add a voucher code. Please do not forget to confirm our terms and conditions.
Yes! Our customer service is available between 8:00 and 16:00, from Monday to Friday under telephone: +49 9401 91 777 555. Our competent and friendly customer service team will gladly support you and take your order. Due to data protection, we cannot offer you all methods of payment stated on our website. When ordering by phone, you can choose between PayPal, credit card and advanced payment.
No. If you don´t want to order online, you can contact our customer service and order by phone: +49 9401 91 777 555.
After putting all items in your shopping cart, please click "edit shopping cart". Then confirm "I have a voucher" so that you can enter the voucher code. Please note that you can only use voucher codes valid for our online shop. If you have a voucher for our shops that you would like to redeem in our online shop, please contact our customer service team.
No. Presently, we do not offer this possibility.
Presently, we offer following payment methods in our online shop: prior delivery, PayPal, Amazon Payments, credit card (Mastercard, Visa, American Express).
Within Germany, you can choose between DHL, DHL Express and UPS. For deliveries outside of Germany, you can choose between DHL and UPS. Regardless of which shipping provider is chosen, you will always receive a shipping confirmation incl. tracking code for your parcel to check the delivery status online. If you should not have received a tracking code or your parcel, please contact our customer service.
Within Germany, we offer express delivery with DHL Express.
No, we presently do not offer this possibility.
Within Germany: In general, we always try to ship complete orders, however, with larger orders, it is possible that single items are not available. In this case, we offer partial deliveries. Please contact our customer service.
Outside of Germany: If the delivery is outside of Germany, we presently do not offer partial deliveries.
Yes, we do ship worldwide. If your country cannot be chosen from our list, please contact our customer service team.
Usually, we can dispatch 96% to 98% of all orders within 24 hours.If single items are not available, the delivery time will be extended to about 2-4 working days. If this is the case, you will of course be informed by our customer service.
You receive a shipping confirmation by email including the tracking code for checking the status online. If you did not receive a tracking code or your parcel, please contact our customer service.
Return - Exchange
According to the applicable EU law, you can revoke your order by phone, email or fax within 14 days without giving reasons. Furthermore, we have decided to extend the legal deadline to 30 days.
After revoking your order, you have 14 days for the return.
No. Presently, we do not offer this service.
After your return has been processed, we will refund you. The reimbursement depends on the chosen method of payment and wil be effected within 14 days after receipt of your return.
If you would like to know whether the parcel has arrived, please use the tracking code for the return and check the delivery status with the shipping provider.
Please contact our customer service between 08:00 to 16:00, from Monday to Friday.
No. Presently, we do not offer this service. If you ordered a wrong size, please return this item and place a new order.
Items - Size Chart - Availability
Yes! Our customer service is available between 08:00 and 16:00, from Monday to Friday.
You can contact our customer service by phone, email or live chat.
When contacting, please always mention the item number so that our customer service can support you quickly. The item number is found in the item description.
Additionally, you can click on the "speech bubble with question mark" on the item page below our phone number and send your question with this form. Our service team will answer your question within 24 hours (except for weekends or bank holidays).
The item number can be found next to the product name or in the product description.
If there is no link for the size chart assigned to the item, please scroll down to the footer. Below the heading "customer service", you can find the „sizing guide“ with all size charts.
Principally, our size charts provide guidance, the reliability cannot be generalized. There are customers fitting perfectly the data and then there are customers that do not. It also depends on the supplier chosen, e.g. the company Wenger tailors a little smaller and therefore, we recommend to order one size larger.
Only in rare cases a dirndl fits perfectly right away. Of course you can wear it but for making it fit perfectly, it is worth to see a tailor. The costs for slight modifications and customizations are usually absolutely reasonable.
In general, the length of the dirndl can be modified with the bodice and straps, and the width can be modified with letting out or taking in the side seam by about 2-4cm (0,8 - 1.6 inches).
If your lederhose is too tight, no problem! Principally, when trying on a lederhose, it should be as tight as possible. Since leather is a natural product, it will stretch under the influence of your body heat by up to 4cm (1.6 inches). Furthermore, in the back of the lederhose, there is a triangular leather insert, the so-called "Brotzeiteck", with which you can widen the lederhose by up to 4cm (1.6 inches).
If your lederhose is too wide, please check if you can tighten it with the "Brotzeiteck" (triangular leather insert in the back). If not, you can see a tailor for modifying your lederhose.
If the chosen item is not available in the size you need or the colour you desire, you can register, and you will be informed by email once the item is again on stock. For registering, please click on the size or colour requested. On the right side, you will see a yellow box to enter your email address.
You will then receive an email with a link to confirm. When clicking on this link, you will come back to the requested item. Then you are registered for your desired item.
Furthermore, you can contact our customer service and ask about the availability. We can tell you if and when the item will be available again the requested size or colour.
The quickest way is to call the appropriate shop directly. Our colleagues can directly check the availability and, if desired, you can reserve the item.
For the telephone numbers of the MOSER Trachten shops, please click the heading "Find a MOSER Store" on the top of our website. Insert the place in the search box and click "search". Left of the map, there will be the appropriate shops including address, telephone number and opening hours.
For the telephone numbers of the MOSER Trachten shops, please click the heading "Find a MOSER Store" on the top of our website. Insert the place in the search box and click "search". Left of the map, there will be the appropriate shops including address, telephone number and opening hours.
For the opening hours of the MOSER Trachten shops, please click the heading "Find a MOSER Store" on the top of our website. Insert the place in the search box and click "search". Left of the map, there will be the appropriate shops including address, telephone number and opening hours. .
Under the heading "Find a MOSER store", we indicate special opening hours, in timely manner. Just click on the heading and then insert the place in the search box. On the left, there will be the appropriate shops including address, telephone number, opening hours and special opening hours (if applicable).
Under the heading "Find a MOSER store", we indicate promotions and campaigns of our shops, in timely manner. Just click on the heading and then insert the place in the search box. On the left, there will be the appropriate shops including address, telephone number, opening hours and promotions or campaigns (if applicable).
Suppliers - Dealers - Associations
If you are a manufacturer but not yet a supplier, please contact the Administration of MOSER Trachten.
Phone: +49 9401 - 91 777 850
Email: verwaltung@trachten.de
If you are a supplier, please contact the Administration of MOSER Trachten.
Phone: +49 9401 - 91 777 850
Email: verwaltung@trachten.de
I am a dealer, can I sell the private labels of MOSER Trachten?
Since this is subject to the General Management, please contact the Administration of MOSER Trachten.
Phone: +49 9401 - 91 777 850
Email: verwaltung@trachten.de
If you would like to become an affiliate, scroll down to the footer and click "Affiliate". Please fill in the form and we will contact you with further details.
You are an association or company needing outfits or equipment? Please contact our colleague Mr Max Eglseder, who will gladly support you.
Phone: +49 9401 - 91 777 840
Email: verein@trachten.de