Shipping information
We ship your parcels from Monday to Friday with our shipping providers DHL, DHL Express, GLS and UPS. The shipping costs are charged to the customer. Please note that on Sundays and public holidays, no packages will be delivered.
You have the possibility to have your parcel sent to an alternative delivery address, a DHL Packstation or to a DHL branch. For deliveries to a Packstation, you can register online at www.dhl.de and after having received your PIN, you can pick up your parcels from a Packstation around the clock.
Shipping information
Please click on the flag of your country.
Important Additional Information
-
Please note – no dispatch (and no 24 hour delivery) on following days in 2020: January 1st, January 6th, April 10th, April13nd, May 1st, May 21th, June 1st, June 11st, August 15th, October 3rd, December 25th and December 26th
We do not offer the possibility of sample deliveries.
If you want to order from a country not listed, please contact our customer service team between 08:00 and 16:00, from Monday to Friday. Telephone number: 09401 / 91 777 555.
For all exports, the customer bears the expenses for shipping and transport, as well as custom duties.
Information about the processing of your order(s)
If you place your order before 13:00 (Monday to Friday) and pay via PayPal, Amazon Pay, Instant Bank Transfer, cash on delivery, credit card or direct debit, your order will be shipped on the same day (provided that all ordered items are on stock).
If you place your order before 12:00 (Monday to Friday) with 24 hour delivery and pay via PayPal, Amazon Pay, Instant Bank Transfer, cash on delivery, credit card or direct debit, your order will be shipped on the same day and will be delivered by DHL Express to you on the following working day (see chart), provided that all ordered items are on stock.
Receipt of your order | Delivery |
Monday until 12.00 | Tuesday |
Tuesday until 12.00 | Wednesday |
Wednesday until 12.00 | Thursday |
Thursday until 12.00 | Friday |
Friday until 12.00 | Saturday |
Saturday + Sunday | Tuesday |
You will be informed immediately if ordered items are not available on stock. Partial deliveries are of course possible. The withdrawal period of 30 days shall start from the day on which you or a third party - other than the carrier - indicated by you, takes possession of the final partial delivery or the last unit of the goods ordered.
Information on delivery times
Information about delivery times are to be found on the detail page of each item. If you purchase several articles with different delivery times, the general delivery time depends on the item with the longest delivery time.
Please also note:
-
The delivery period starts with the order confirmation, which will be sent to you after you have placed your order by clicking on 'BUY NOW'.
-
From point 1 exempted have to be orders placed with payment methods 'payment in advance' or 'Barzahlen.de'. In those cases, the stated delivery period starts with the receipt of your payment on our bank account.
-
From point 1 exempted have to be orders, which are placed Fridays after business hours (from 17:00) until including Sundays 24:00. In those cases, the stated delivery period starts on the following Monday.
-
Orders placed on public holidays in Bavaria: For orders which are placed a day before a public holiday but after business hours (from 17:00) or on the following public holiday(s), the delivery period starts on the first working day after the public holiday(s).
Should there be deviations from the stated delivery periods, you will be informed immediately. We reserve the right to carry out partial deliveries, provided that this appears advantageous for a quick processing and reasonable for the customer.
Important note for DHL Express (only within Germany)
Please note that we cannot guarantee the delivery if you chose a DHL branch or Packstation as delivery address.
Last update: March 2020